“As the provider of a critical service, we’re committed to monitoring the changing economic conditions that challenge some of our customers’ ability to pay their electric bills and enhancing our range of support options that will keep the lights on,” said Melissa Washington, ComEd’s chief customer officer and senior vice president of customer operations. “But to help our customers, we need to hear from them. ComEd urges anyone who would like to learn about the assistance options available to get in touch with the ComEd care center or visit ComEd.com immediately – ComEd is ready to assist all our customers.”
The turbulence of the pandemic coupled with inflated costs of living created economic challenges for several households—leaving some worrying over how to pay their bills. Remaining steadfast in its commitment to providing safe, affordable and reliable energy to its more than 4 million customers, ComEd offers a variety of bill support options to those in need.
“We have seen an unprecedented increase in the number of individuals seeking help with making ends meet, due to both the pandemic and other world events,” said Harold Rice, president and chief executive officer of the Community and Economic Development Association of Cook County (CEDA). “That’s why we’re committed, more than ever, to leveraging our more than 55 years of operations, education and engagement with local residents, and partnering with organizations like ComEd, to provide high-quality services to families who need them most.”