Supporting Customers

Helping a customer raise the Stars ‘n’ Stripes

September 4, 2019

Being there for customers is at the heart of what lineworkers do. Sometimes that means more than simply keeping the lights on. When a customer recently approached a ComEd lineworker with a unique request, he didn’t hesitate to help.

Josh Curtis, who is based out of ComEd’s Rockford location, was working on a utility pole when a customer who lived in the neighborhood kindly approached him to ask a favor. She needed her flag pole rope fixed to be able to raise her American flag in time for Independence Day.

“It was before the Fourth of July and she asked if we could help with the flag pole rope,” Curtis said. “We’re all about the premier customer experience.”

Using a ComEd truck equipped with an extendable work platform, Curtis was able to reach and fix the rope to hang the flag for the customer.

“We just try to the best we can for customers,” he said.