Supporting Customers

Providing new tools to help income eligible customers save energy & money

November 4, 2022

Although ComEd’s rates are among the lowest in America, many customers continue face financial hardship due to lingering pandemic effects and rising inflation. In fact, 56% of Americans report experiencing financial hardship in 2022. As a result, many people may be looking for ways to help manage and lower their utility bills.

“We understand individuals and businesses are facing economic challenges dealing with the negative impacts of the rising prices for everyday products and services due to inflation,” said Melissa Washington, ComEd’s chief customer officer and senior vice president of customer operations. “We encourage our customers to take action immediately if they need help paying their energy bills, as ComEd stands ready to connect customers in need with a variety of energy-assistance options.”

ComEd continues to look for new ways to help customers in need save energy and save money, including by helping them adopt smart thermostats. Smart thermostats are ENERGY STAR® certified tools that help customers manage their home’s heating and cooling costs. Connected to Wi-fi, a smart thermostat lets you monitor and control your home’s temperature from any web-enabled device so you can save energy and money whether you’re at home or on the go.

This year, in a new effort to help all customers access tools that help them manage their energy usage, ComEd has given away more than 24,400 Google Nest Thermostats to income eligible customers.

Additionally, ComEd offers the Smart Assistance Manager (SAM) to streamline access to financial-assistance options and programs that can help families and individuals manage their electric bills. SAM is an online self-service tool that can match customers with the payment-assistance programs for which they may be eligible – including deferred-payment arrangements and Low Income Home Energy Assistance Program (LIHEAP) – then provides guidance and links to apply. SAM also provides recommendations on energy efficiency offerings that can save customers money and energy, including free home energy assessments and discounts on energy saving products. Customers can access this free tool at

ComEd encourages customers to check out for additional tips to save energy and money, and to learn more about the ComEd Energy Efficiency Program, which is funded in compliance with the state law. In addition to saving customers more than $7 billion on their energy bills since 2008, the award-winning program has helped customers save nearly 65 million megawatt-hours of electricity, which is enough energy to power more than 7.4 million ComEd customers’ homes for one year.