ComEd protects their customersMay 2, 2019
When it comes to your electricity, it should be safe, affordable and reliable.
That’s why ComEd recently launched “Powering People” – a set of initiatives to help protect customers against fraud, offer more transparency around competitive energy choices and provide assistance to our most vulnerable customers. Powering People is focused on informing, empowering and assisting ComEd customers.
Arming customers with the facts.
Scammers use a variety of tactics to try to defraud customers out of money or personal information. Some will even go as far as spoofing ComEd phone numbers to make customers believe the company is calling them. Others will impersonate utility workers and visit customers’ homes.
As part of the Powering People initiative, ComEd is working to make customers aware of what legitimate ComEd representatives do and do not do when they contact customers. They will also provide tips on behaviors that should raise flags and inform customers on how they can report suspected fraud.
Keep in mind that ComEd will never come to your home and request a payment or call you to:
- Ask for your account number.
- Ask for personal information such as your social security number or bank information.
- Ask you to make a direct payment with a prepaid cash card.
If you experience suspicious behavior, please call 1-800-EDISON-1 to report or visit ComEd.com/ScamAlert to learn more.
Empowering customers with more information.
ComEd filed a petition with the Illinois Commerce Commission (ICC) asking the organization to enable us to provide greater transparency around competitive energy options. This will allow ComEd customer service representatives to:
- Discuss bill charges with customers.
- Explain the Price to Compare so customers know how the price they are paying with an alternate energy provider compares with ComEd’s rates.
- Direct customers to the ICC’s website for more information.
- Provide frequently asked questions and answers to anyone considering alternative retail electric suppliers.
Helping to save and pay for energy.
This summer, eligible customers will be able to enroll in the Supplemental Arrearage Program, an assistance program that eases the financial stress of paying for power and encourages energy efficiency as the result of timely bill payments. ComEd is the first utility in Illinois to offer such a program. Customers at 150 percent of the federal poverty level and who have back payments owed to ComEd will be eligible.