Supporting Customers

Text, Tweet, Post – Speaking Customers’ Language

November 3, 2016

With the explosion of smart devices such as cellphones and smart pads, mobile transactions are a part of everyday life. Before the end of this year, ComEd expects to conduct approximately 11.8 million mobile transactions with its customers, according to Kim Friebel, manager of ComEd’s digital business.

Customers like ComEd’s mobile and web offerings because they are easy to use, Friebel recently told attendees of the Mobile Utility Summit 2016 in Denver. In addition, customers are increasingly reporting power outages via text and now have the option to even tweet their outage through ComEd’s new Twitter outage app.

Learn more about what Friebel has to say about ComEd’s mobile and web offerings by reading this story by Kathleen Wolf Davis on Energy Central.