Supporting Customers

Don’t be fooled by COVID-19 scams

April 1, 2020

It’s April Fools’ Day, but scammers are out every day – especially now. While people are focused on staying healthy during the COVID-19 pandemic, scammers are using it as an opportunity to target their next victim.

To help customers identify COVID-19 and energy-related scams, ComEd offers these tips:

  • Imposters posing as ComEd employees may use COVID-19 as an excuse to take advantage of individuals and small businesses.
  • These scammers may call or show up at customer homes demanding immediate payment to avoid service shutoff.
  • The World Health Organization (WHO) has warned that scammers are taking advantage of the COVID-19 outbreak to send phishing emails, texts and social media posts.
  • Customers should be on the lookout for these scams asking for personal information or selling phony products. And never click on potentially malicious links or suspicious attachments in emails. For the most up-to-date facts, visit the CDC or WHO.

Please keep in mind:

ComEd will never come to a customer’s home or business to:

  • Demand a payment.
  • Ask for immediate payment with a prepaid cash card.
  • Ask for their ComEd account number or other personal information, such as a driver’s license number.

ComEd will never call a customer to: 

  • Ask for their account number.
  • Ask for personal information such as their Social Security number or bank information.
  • Ask them to make a direct payment with a prepaid cash card.

To identify an actual ComEd employee, remember: 

  • All ComEd field employees wear a uniform with the ComEd logo, including shirt and safety vest.
  • ComEd employees visibly display a company ID badge with the ComEd logo and employee’s name.

If you feel you’ve been a victim of a scam or scam attempt, call ComEd immediately at 800-334-7661. For more tips on identifying energy-related scams, visit