Supporting Customers

$10 million in financial assistance funds available to help people with electric bills

January 30, 2018

If you are falling behind on your energy bills, you may be eligible to receive help from ComEd’s CARE program, which is accepting applications for Residential Special Hardship and CHAMP grants.

Thanks to the Future Energy Jobs Act, legislation that ComEd helped pass in 2016, ComEd customers facing financial hardships and disconnection may be eligible for a portion of the $10 million available in annual ComEd CARE grants. These dollars are part of a five-year, $50 million commitment to help customers in need, and are a continuation of the program originally created by the Smart Grid law enacted in 2011.

The ComEd shareholder-funded CARE programs are focused on helping military families, veterans, senior citizens and customers who may have experienced a job loss, illness or disability and need help paying their electric bills.

ComEd also offers assistance to non-profit organizations that are experiencing a hardship. In addition, customers might be eligible for budget billing and deferred payment arrangements.

In 2017, ComEd CARE grants helped nearly 16,500 customers pay their bills.

ComEd’s customer CARE programs help a variety of qualified customers, including:

Seniors and Families

ComEd’s Residential Hardship program allows eligible, residential customers to apply once every two years for grants up to $500. Eligible hardships include job loss, illness, military deployment, and senior or disability-related hardships.


ComEd’s CHAMP (ComEd Helps Activated/Disabled Military Personnel) program offers a package of benefits to qualified military personnel who live within ComEd’s service territory. ComEd has assisted, activated and deployed members of the U.S, Armed Forces, National Guard, Reserves and honorably discharged veterans. ComEd provides grants of up to $1,000 (once every two years, while funds are available).

Local Non-Profits

Through our Nonprofit Special Hardship program, ComEd makes grants up to $2,000, once every two years, to eligible non-profit organizations.

For more information on ComEd’s financial assistance programs, including eligibility requirements, please visit or call 1-888-806-CARE (2273).